bake - May/June 2020 - 45

tion risk. Bags should be sealed, with a sticker or staples. Finally,
you should look at revising your menu to make it more mobile
friendly. The National Restaurant Association suggests focusing
on menu items that are popular, quick to serve, travel well and
fulfill the needs of homebound families and individuals.
All of these tips won't matter if potential customers don't
know you are offering pick-up, drive-thru or delivery. Let them
know on your website, social media channels and through emails
what your hours, menu and policy will be for these services.
The importance of safe food-handling
Larry Lynch, senior vice president of certification and operations
for the National Restaurant Association, stresses the importance
of enforcing safe food-handling protocols to help protect the
public health while continuing to serve customers. He offers
three simple rules for operators to achieve that goal.
1. Create a safe, clean environment - "Let's focus on employees
first. Reinforce good hand hygiene with your staff members. Everyone must continually wash his or her hands. Yes, hand sanitizers are good to have on hand, but they're never a replacement
for a vigorous 20 seconds of hand washing.
Make it as easy as possible for your employees to walk to the
nearest handwashing station. Do not put restrictions on the time
needed to do that and emphasize the importance of using proper handwashing technique. Make sure the sink is accessible and
stocked with soap and paper towels.
©WAVEBREAKMEDIAMICRO, ©ABLOKHIN - STOCK.ADOBE.COM

Also, remind everyone to avoid touching their mouths, noses
and eyes. That's the easiest way to transmit the virus. And if you
touch any surface, do not take any chances; wash your hands!"
2. Enhance your sanitation efforts - "Frequently clean the surfaces people come into contact with. That includes anything
they touch or breathe on. And don't just clean and sanitize sur-

be prepared to share with them why ordering food from your

faces once in a while; do it constantly.

restaurant is safe. Reassure your customers that you know the

Also, check the cleaning products and sanitizers you're using and make sure that they're products that the Environmental

best practices recommended by the CDC, EPA, FDA and others,
and that you are following those recommendations.

Protection Agency has sanctioned - and follow the guidelines

* Relay to them that your team is preparing the food safely,

the Centers for Disease Control and Prevention recommends -

packaging it securely, and that you have created a contactless

as effective in protecting against the virus' spread."

environment for the customer - from the point where the order
leaves the restaurant to the point where they receive it."

3. Make sure customers know you're practicing food safety -

Finally, Lynch offers this general advice for foodservice estab-

"The public is overwhelmed with information about the virus.

lishment owners: "Be knowledgeable about the safety of food

Some of it is true, some not so true. That's why it's important

and its preparation, based on FDA guidance. Your ability to be

you do two things:

your customer's 'trusted advisor,' by being knowledgeable and

* Demonstrate that you're implementing best practices and

able to point to recognized sources, will put them at ease."

bakemag.com | MAY-JUN 2020 > 45


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bake - May/June 2020

Table of Contents for the Digital Edition of bake - May/June 2020

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http://digital.bakemag.com/sosland/bake/2020_06_01
http://digital.bakemag.com/sosland/bake/2020_05_01
http://digital.bakemag.com/sosland/bake/2020_04_01
http://digital.bakemag.com/sosland/bake/2020_02_01
http://digital.bakemag.com/sosland/bake/2020_01_01
http://digital.bakemag.com/sosland/bake/2019_12_01
http://digital.bakemag.com/sosland/bake/2019_11_01
http://digital.bakemag.com/sosland/bake/2019_10_01
http://digital.bakemag.com/sosland/bake/2019_09_01
http://digital.bakemag.com/sosland/bake/2019_08_01
http://digital.bakemag.com/sosland/bake/2019_07_01
http://digital.bakemag.com/sosland/bake/2019_06_01
http://digital.bakemag.com/sosland/bake/2019_05_01
http://digital.bakemag.com/sosland/bake/2019_04_01
http://digital.bakemag.com/sosland/bake/2018_07_02
http://digital.bakemag.com/sosland/bake/2019_03_01
http://digital.bakemag.com/sosland/bake/2019_02_01
http://digital.bakemag.com/sosland/bake/2019_01_01
http://digital.bakemag.com/sosland/bake/2018_12_01
http://digital.bakemag.com/sosland/bake/2018_11_01
http://digital.bakemag.com/sosland/bake/2018_10_01
http://digital.bakemag.com/sosland/bake/2018_09_01
http://digital.bakemag.com/sosland/bake/2018_08_01
http://digital.bakemag.com/sosland/bake/2018_07_01
http://digital.bakemag.com/sosland/bake/2018_06_01
http://digital.bakemag.com/sosland/bake/2018_05_01
http://digital.bakemag.com/sosland/bake/2018_04_01
http://digital.bakemag.com/sosland/bake/2018_03_01
http://digital.bakemag.com/sosland/bake/2018_02_01
http://digital.bakemag.com/sosland/bake/2018_01_01
http://digital.bakemag.com/sosland/bake/2017_12_01
http://digital.bakemag.com/sosland/bake/2017_11_01
http://digital.bakemag.com/sosland/bake/2017_10_01
http://digital.bakemag.com/sosland/bake/2017_09_01
http://digital.bakemag.com/sosland/bake/2017_08_01
http://digital.bakemag.com/sosland/bake/2017_07_01
http://digital.bakemag.com/sosland/bake/2017_06_01
http://digital.bakemag.com/sosland/bake/2017_05_01
http://digital.bakemag.com/sosland/bake/2017_04_01
http://digital.bakemag.com/sosland/bake/2017_03_01
http://digital.bakemag.com/sosland/bake/2017_02_01
http://digital.bakemag.com/sosland/bake/2017_01_01
http://digital.bakemag.com/sosland/bake/2016_12_01
http://digital.bakemag.com/sosland/bake/2016_11_01
http://digital.bakemag.com/sosland/bake/2016_10_01
http://digital.bakemag.com/sosland/bake/2016_09_01
http://digital.bakemag.com/sosland/bake/2016_08_01
http://digital.bakemag.com/sosland/bake/2016_07_01
http://digital.bakemag.com/sosland/bake/2016_06_01
http://digital.bakemag.com/sosland/bake/2016_05_01
http://digital.bakemag.com/sosland/bake/2016_04_01
http://digital.bakemag.com/sosland/bake/2016_03_01
http://digital.bakemag.com/sosland/bake/2016_02_01
http://digital.bakemag.com/sosland/bake/2016_01_01
http://digital.bakemag.com/sosland/bake/2015_12_01
http://digital.bakemag.com/sosland/bake/2015_10_01
http://digital.bakemag.com/sosland/bake/2015_09_01
http://digital.bakemag.com/sosland/bake/2015_08_01
http://digital.bakemag.com/sosland/bake/2015_07_01
http://digital.bakemag.com/sosland/bake/2015_06_01
http://digital.bakemag.com/sosland/bake/2015_05_01
https://www.nxtbook.com/sosland/bake/2015_04_01
http://digital.bakemag.com/sosland/bake/2015_03_01
https://www.nxtbook.com/sosland/bake/2015_02_01
https://www.nxtbook.com/sosland/bake/2015_01_01
https://www.nxtbook.com/sosland/bake/2014_12_01
https://www.nxtbook.com/sosland/bake/2014_10_01
https://www.nxtbook.com/sosland/bake/2014_09_01
https://www.nxtbook.com/sosland/bake/2014_08_01
https://www.nxtbook.com/sosland/bake/2014_07_01
https://www.nxtbook.com/sosland/bake/2014_06_01
https://www.nxtbook.com/sosland/bake/2014_05_01
https://www.nxtbook.com/sosland/bake/2014_04_01
https://www.nxtbook.com/sosland/bake/2014_03_01
https://www.nxtbook.com/sosland/bake/2014_02_01
https://www.nxtbook.com/sosland/bake/2014_01_01
https://www.nxtbook.com/sosland/bake/2013_11_01
https://www.nxtbook.com/sosland/bake/2013_11_02
https://www.nxtbook.com/sosland/bake/2013_10_01
https://www.nxtbook.com/sosland/bake/2013_09_01
https://www.nxtbook.com/sosland/bake/2013_08_01
https://www.nxtbook.com/sosland/bake/2013_07_01
http://digital.bakemag.com/sosland/bake/2013_06_01
https://www.nxtbook.com/sosland/bake/2013_05_01
https://www.nxtbook.com/sosland/bake/2013_04_01
https://www.nxtbook.com/sosland/bake/2013_03_01
https://www.nxtbook.com/sosland/bake/2013_02_01
https://www.nxtbook.com/sosland/bake/2013_01_01
https://www.nxtbook.com/sosland/bake/2012_11_01
https://www.nxtbook.com/sosland/bake/2012_10_01
https://www.nxtbook.com/sosland/bake/2012_09_01
https://www.nxtbook.com/sosland/bake/2012_08_01
https://www.nxtbook.com/sosland/bake/2012_07_01
https://www.nxtbook.com/sosland/bake/2012_06_01
https://www.nxtbook.com/sosland/bake/2012_05_01
https://www.nxtbook.com/sosland/bake/2012_04_01
https://www.nxtbook.com/sosland/bake/2012_03_01
https://www.nxtbook.com/sosland/bake/2012_02_01
https://www.nxtbook.com/sosland/bake/2012_01_01
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